Netflix Outage Causes Shipping Delays

If you're a Netflix subscriber and still waiting for a DVD, you're not alone. According to Variety, one-third of Netflix's 8.4 million subscribers are still waiting for discs after a technical outage wreaked havoc on the system.

The error, which wasn't fully disclosed, started on Tuesday, with no discs shipped at all. While some service was restored on Wednesday, the problem arose again on Thursday. Service was finally restored late Thursday afternoon at some of Netflix's 55 shipping centers and the online retailer said employees would work throughout the night to play catch-up.

"It's really unprecedented," said a Netflix representative, who also added that service has never been down for more than a day. The website and streaming service were unaffected by the glitch.

The company also said it planned on issuing credit to the subscribers affected, with the amount of the credit to be based on how long their service was interrupted for.


Sources: Variety

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Comments (6)

  1. Diaigma

    I would watch them online, but then I would not be using my nifty home theater system :) Finally got my next disc yesterday. Penelope. A lot better than I anticipated!

    3 years agoby @diaigmaFlag

  2. CelluloidDreams

    When I called Netflix Wed 08/13/08 I was told by a CSR that the outtage could last up to 48 hrs. When I asked for some type of credit (Since the cable companys gives U a credit if you have an outtage.) I was told "NO", I wold just simply have to wait for my movies to be sent.! :O(

    Netflix Customer Serivce acted like they didn't care. There response was "NO CREDIT", & "YOU CAN WATCH MOVIES OFF OUR WEBSITE UNTILL YOU RECEIVE YOU MOVIES IN THE MAIL!."...(Not very good Customer Service!!).

    Then on 08/15/2008 I was surprised to get an Email (& read an article) about how Netflix was sorry for the delay in shipping & that I will get 15% off the next bill in 09/08!

    3 years agoby @2movieguysFlag

  3. DARTH69

    I KNEW NETFLIX WAS GOING TO TAKE A DUMP
    THEY ONLY HAVE 8.4 MILLON CUSTOMERS AND COUNTING.
    THANK THE FORCE FOR PORNFLIX!

    4 years agoby @mikeg79Flag

  4. T.Clark

    Just watch them online lol

    4 years agoby @insertusernamehereFlag

  5. rw3

    i am having some shipping delays

    4 years agoby @bal21rx8Flag

  6. ed_wood

    I haven't had anything shipped to me in a week.

    4 years agoby @ed-woodFlag

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